Privacy policy

Privacy Policy

 

At Audivora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

1. Who We Are

Audivora

34 Stamford Street
Altrincham
WA14 1EY
United Kingdom

Email: support@audivora.co.uk

For the purposes of applicable data protection law, Audivora is responsible for the personal information we process in connection with our website, products, and services.

2. Information We Collect

We may collect the following information when you use our website or place an order:

  • Full name

  • Email address

  • Telephone number, where provided

  • Billing address

  • Delivery address

  • Order and purchase information

  • Payment and transaction information

  • Information you provide when contacting customer support

  • Return, refund, and cancellation information

  • Technical information such as IP address, browser type, device information, and website activity

  • Cookie and similar technology information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Process payments.

  • Arrange delivery of your purchases.

  • Provide customer service.

  • Handle returns, refunds, and cancellations.

  • Respond to questions and enquiries.

  • Maintain business and transaction records.

  • Prevent fraud and protect the security of our website.

  • Improve our website, products, and services.

  • Comply with legal and regulatory obligations.

  • Send marketing communications where you have provided the required consent.

4. Legal Basis for Processing

Where applicable, we process personal information under one or more of the following legal bases:

Contract

We may process your information when necessary to fulfil an order or provide services you have requested.

Legal Obligation

We may process information when necessary to comply with legal, tax, accounting, regulatory, or other legal requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your legal rights and interests.

Consent

Where required, we will ask for your consent before processing information for specific purposes, such as certain marketing or non-essential cookies.

You may withdraw consent at any time.

5. Payment Information

Payments may be processed by third-party payment providers.

Where payment processing is handled by a third-party provider, we do not generally store complete payment card details on our own systems.

Payment providers may process your information according to their own privacy policies and terms.

6. Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary, including:

  • Payment processors

  • Delivery and courier providers

  • Website hosting and technology providers

  • Customer-service providers

  • Fraud-prevention and security providers

  • Professional advisers

  • Government authorities, regulators, or law-enforcement bodies where legally required

We do not sell your personal information.

Where third parties process information on our behalf, we take reasonable steps to ensure appropriate data protection and security measures are in place.

7. Cookies

Our website may use cookies and similar technologies to provide essential website functionality and, where permitted, to understand website usage and improve our services.

Essential cookies may be necessary for functions such as shopping carts, checkout, security, and website operation.

Where required by law, we will request your consent before using non-essential cookies.

You can also control cookies through your browser settings.

8. Marketing

We may send marketing communications where permitted by law and where you have provided the required consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the communication or by contacting:

support@audivora.co.uk

Unsubscribing from marketing will not affect essential communications relating to your orders or transactions.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may retain information for longer where necessary to:

  • Meet legal, tax, or accounting requirements.

  • Resolve disputes.

  • Prevent fraud.

  • Establish, exercise, or defend legal claims.

  • Maintain appropriate business records.

When information is no longer required, we will securely delete or anonymise it where appropriate.

11. Your Rights

Under applicable UK data protection law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Request restriction of processing.

  • Object to certain processing.

  • Request data portability where applicable.

  • Withdraw consent where processing is based on consent.

  • Complain to the relevant data protection authority.

These rights are subject to applicable legal conditions and exemptions.

12. Exercising Your Rights

If you wish to exercise your privacy rights or have questions about how we use your information, contact:

Email: support@audivora.co.uk

Postal address:

Audivora
34 Stamford Street
Altrincham
WA14 1EY
United Kingdom

We may need to verify your identity before processing certain requests.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You may also contact the Information Commissioner's Office (ICO), the UK's independent data protection regulator, if you believe your personal information has been handled unlawfully.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be posted on our website with a revised "Last updated" date.

15. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Audivora
34 Stamford Street
Altrincham
WA14 1EY
United Kingdom

Email: support@audivora.co.uk