Shipping Policy

At Audivora, we aim to process and deliver your order quickly and reliably. This Shipping Policy applies to orders delivered within the United Kingdom only.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will generally begin processing on the next business day.

During periods of high demand, promotions, or circumstances outside our reasonable control, processing may take longer.

2. UK Delivery

We currently ship within the United Kingdom only.

Standard UK delivery typically takes 3–7 business days after your order has been dispatched.

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service has been specifically stated at checkout.

3. Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase.

Any free-shipping offers or minimum order requirements will be clearly stated on our website or during checkout.

4. Order Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the delivery carrier.

5. Delivery Address

You are responsible for providing a complete and accurate UK delivery address when placing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible at support@audivora.co.uk.

We cannot guarantee that an address can be changed once an order has been dispatched.

6. Failed or Missed Delivery

If a delivery attempt is unsuccessful, the delivery carrier may leave instructions for arranging another delivery or collection.

If your parcel is returned to us because it could not be delivered, please contact us at support@audivora.co.uk.

Additional delivery charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.

7. Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us at support@audivora.co.uk.

We will work with the relevant delivery carrier to investigate the shipment.

If an order is confirmed as lost in transit, we will provide an appropriate resolution in accordance with applicable UK consumer law.

8. Damaged Packages

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, please provide photographs of the packaging and damaged item, together with your order number.

We will assess the issue and provide an appropriate resolution in accordance with applicable UK consumer law.

9. Delivery Delays

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

• Severe weather.

• Natural disasters.

• Strikes or industrial action.

• Courier disruptions.

• Public holidays.

• Incorrect or incomplete delivery information.

• Other events outside our reasonable control.

We will make reasonable efforts to assist you if a delivery problem occurs.

10. UK Delivery Only

Audivora currently delivers orders within the United Kingdom only.

We do not currently offer international shipping.

11. Contact Us

For questions about shipping or delivery, please contact:

Audivora
34 Stamford Street
Altrincham
WA14 1EY
United Kingdom

Email: support@audivora.co.uk