Return and Refund Policy

At Audivora, we want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible to return your order in accordance with the terms below.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging and accessories, where applicable.

• Proof of purchase or your order number must be provided.

• Items that have been damaged, used, altered, or returned without their original packaging may not be eligible for a refund.

2. How to Request a Return

To request a return, contact us at:

Email: support@audivora.co.uk
Address: Audivora, 34 Stamford Street, Altrincham, WA14 1EY, United Kingdom

Please include your order number, the item you wish to return, and the reason for the return. We will provide instructions on how to proceed.

Please do not send an item back before contacting us, as this may delay the processing of your return.

3. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method. Refund processing times may vary depending on your payment provider or bank.

The refund will generally include the original standard delivery charge where required by applicable law. Additional or expedited delivery charges may not be refundable.

4. Faulty or Incorrect Items

If you receive an item that is defective, damaged, or different from the item you ordered, please contact us as soon as possible at support@audivora.co.uk.

We may offer a replacement, repair, or refund depending on the circumstances and your legal rights.

5. Return Postage

If you are returning an item because you have changed your mind, return postage may be your responsibility unless otherwise stated by us.

If the item is faulty, damaged, or incorrectly supplied, we will address the reasonable return costs in accordance with applicable consumer law.

6. Cancellation Rights

If you are a UK consumer purchasing online, you may have a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable exceptions.

Where cancellation rights apply, you must notify us clearly of your decision to cancel within the applicable period. You may then be required to return the goods within the applicable timeframe.

Your statutory consumer rights are not affected by this policy.

7. Exceptions

Certain products may be excluded from cancellation or return where permitted by law, including products that are:

• Made to your specifications or clearly personalised.

• Sealed products that are unsuitable for return for health or hygiene reasons once unsealed.

• Digital content where you have expressly agreed to immediate supply and acknowledged that you may lose your cancellation right.

• Other products or services for which an applicable statutory exception applies.

8. Contact Us

For questions about returns, refunds, or cancellations, please contact:

Audivora
34 Stamford Street
Altrincham
WA14 1EY
United Kingdom

Email: support@audivora.co.uk