Terms of Service

These Terms of Service ("Terms") govern your use of the Audivora website and your purchase of products or services from us.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with them, please do not use our website.

1. About Us

Audivora

34 Stamford Street
Altrincham
WA14 1EY
United Kingdom

Email: support@audivora.co.uk

In these Terms, "Audivora", "we", "us", and "our" refer to Audivora.

"Customer", "you", and "your" refer to the person using our website or purchasing from us.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful purposes.

• Attempt to gain unauthorised access to our website, systems, or accounts.

• Interfere with the operation or security of the website.

• Introduce viruses, malware, or other harmful material.

• Copy, reproduce, modify, or commercially exploit website content without permission.

• Use automated systems to access or collect information from the website in a way that could damage or interfere with our services.

We reserve the right to restrict or suspend access where we reasonably believe these Terms have been breached.

3. Products and Services

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colours, appearance, packaging, specifications, and other details may vary slightly from photographs or descriptions.

We reserve the right to correct errors, update information, or discontinue products where necessary.

4. Orders

When you place an order, you are making an offer to purchase the relevant products.

After receiving your order, we may send an order confirmation. An order is not necessarily accepted until we confirm that the order has been accepted and/or the products have been dispatched, depending on the circumstances.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• There is an obvious pricing or product-description error.

• We suspect fraudulent or unlawful activity.

• We are unable to verify information provided with the order.

• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

5. Prices and Payment

Prices displayed on our website are those applicable at the time of purchase.

We reserve the right to change prices at any time, but changes will not affect orders that have already been accepted unless required by law.

Payment must be made using the payment methods made available during checkout.

You confirm that you are authorised to use the payment method provided.

6. Delivery

We will provide delivery information and estimated delivery times during the ordering process where applicable.

Delivery dates and times are estimates unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, strikes, severe weather, natural disasters, government action, or other events beyond our reasonable control.

If your order does not arrive within the expected timeframe, please contact us at support@audivora.co.uk.

7. Returns, Refunds and Cancellations

Returns, refunds, and cancellations are handled in accordance with our Return and Refund Policy and applicable UK consumer law.

Nothing in these Terms limits or excludes any statutory rights you may have as a consumer.

If you wish to request a return, refund, or cancellation, please contact:

support@audivora.co.uk

8. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, or incorrect, please contact us as soon as reasonably possible.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, refund, or another appropriate remedy.

You should provide your order number and, where appropriate, photographs or other information that helps us assess the issue.

9. Consumer Rights

If you are a consumer in the United Kingdom, you have legal rights relating to the quality, description, suitability, and performance of goods and services.

Nothing in these Terms is intended to remove, restrict, or otherwise affect rights that cannot legally be excluded or limited.

Where these Terms conflict with mandatory consumer protection law, the applicable consumer protection law will prevail.

10. Intellectual Property

Unless otherwise stated, all content on our website, including text, logos, graphics, photographs, designs, product descriptions, trademarks, and other materials, belongs to or is licensed to Audivora.

You may view and use website content for personal, non-commercial purposes in connection with using our website or purchasing from us.

You must not reproduce, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may use or link to third-party websites, payment providers, delivery services, or other services.

We are not responsible for the content, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend or restrict access for maintenance, security, updates, or other operational reasons.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise outside the normal scope of our relationship with you.

If you are a consumer, nothing in these Terms affects your statutory rights.

14. Indemnity

To the extent permitted by law, you agree to be responsible for losses or reasonable costs arising from your misuse of our website or your breach of these Terms.

This provision does not apply where prohibited by applicable consumer protection law.

15. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, website, or legal requirements.

The latest version will be posted on our website with the applicable "Last updated" date.

Changes will not affect rights that have already arisen or orders that have already been accepted, except where permitted or required by law.

17. Governing Law

These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer, you may also have rights to bring legal proceedings in the courts of the part of the UK in which you live, where applicable.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply.

19. Entire Agreement

These Terms, together with any policies or terms expressly incorporated into them, constitute the agreement between you and Audivora regarding your use of our website and purchase of our products or services, subject to any mandatory rights you have under applicable law.

20. Contact Us

If you have any questions about these Terms, please contact us:

Audivora
34 Stamford Street
Altrincham
WA14 1EY
United Kingdom

Email: support@audivora.co.uk